Cancellation, refund and renewal policy

• It lasts 7 days (168 hours). If your plan’s trial is free, it starts when you save your card; if your trial starts with a fee, it starts once the fee is paid.
• Its limit is the cap shown to you before the card, if one is stated; otherwise a month of your plan’s allowance, or a fair-use limit where that is lower. When a channel reaches the limit, your automated agent stops on that channel until your subscription starts.
• If your plan’s trial is free: nothing is charged during the trial.
• If your trial starts with a fee:
  • The fee is shown before you enter your card. AQIL sets it between 1 and 50 SAR before VAT, and it is shown including VAT where it applies.
  • We check your card first, then charge the fee to your saved card; the trial starts once it is paid.
  • The fee is non-refundable, and it is not deducted from your plan’s price.
  • Nothing beyond the fee is charged during the trial.
  • If your bank declines the fee, the trial doesn’t start, its invoice is withdrawn, and your saved card is deleted and not counted as having started a trial.
  • If the fee is paid but your account changed before the trial could start, the trial doesn’t start; the AQIL team reviews your payment and contacts you.
• When you save the card, your bank may show a temporary 1 SAR check. It is cancelled automatically and never collected.
• One trial per card and per business. A card that started a trial before pays for the subscription from the start.
• When the trial starts, we email you its end date, the amount and date of the first charge, and how to cancel.

• When the trial ends, or earlier if you choose “Start your subscription now”, we charge your plan’s price to your saved card. Plans without a trial are charged when you save the card.
• The subscription renews automatically every month, every 3 months or every year, as you chose, until you cancel. Each renewal is charged to your saved card.
• Automatic renewal is explained when you subscribe: on the card page, where you agree to it explicitly before you continue, and in the welcome email. We don’t send a notice before each renewal.
• The price shown when you subscribe is what is charged, including VAT where it applies.

• Cancel any time from “Subscription” in your account, and give a reason if you like.
• Cancelling stops the next renewal; your service continues until the end of the paid period.
• If you cancel during the trial, it takes effect when the trial ends. If your plan’s trial is free, nothing is ever charged; if your trial started with a fee, nothing beyond the fee is charged.
• If you cancel after the first charge fails, it takes effect at once: the first period’s invoice is withdrawn so its price is never charged, and the retries stop. It can’t be undone.
• You can undo a cancellation before it takes effect.
• When it takes effect, we delete your saved card at the payment gateway.

• No refunds after a charge. The paid period stays yours until it ends; cancelling stops the renewal after it.
• Exceptions:
  • A mistaken or duplicate charge is refunded in full to the same card, after the AQIL team reviews it.
  • Anything Saudi law requires.
• To ask for a review: support@aqil.sa

• A receipt after every successful charge.
• During the trial: a message when your agent reaches the trial’s limit, and usually one before it, when it nears the limit (80%). Each comes once, unless you have cancelled.
• A failed payment notice: if your bank declines a subscription charge, we tell you and ask you to update your card or pay by link. A declined trial fee is shown on the card page itself.
• A cancellation confirmation, with the date it takes effect.
• Billing notices go to the account owner only, not to every member of the business.

• The first charge: if the bank declines it, the service stops when the trial ends. For a temporary decline we retry automatically 1, 3 and 6 days after the trial ends. Updating your card (we charge it at once) or paying by link brings the service back. Or cancel: it takes effect at once and nothing is owed (§3).
• A renewal: it is charged on its due date. If that fails and the decline is temporary, we retry automatically 1, 3 and 6 days after the due date. The subscription is past due from the day after the due date, and the service stops 7 days later if it is still unpaid.
• No late fees.

• Your card details go from your browser straight to the payment gateway. The number never passes through or stays on AQIL’s servers.
• About your card we keep only:
  • A token from the payment gateway that stands for your card, to charge it.
  • Its network, last four digits and expiry, to show them to you.
  • A fingerprint computed from those three, which does not hold your card number. It is kept after the card is deleted, for one purpose only: one trial per card.

support@aqil.sa