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AQIL in your Salla store: your data and who processes it

Last updated: 5 November 2026

When you install AQIL in your Salla store and link it to your company on AQIL, we read what your agent needs from your store to answer your customers. This page says what we read, what we don't, how long we keep it, and who processes it with us.

1. What we read from your store

  • AQIL's permissions at Salla are read-only, and we write nothing to your store.
  • Before linking: only your store's name and domain, to show them to you on the confirm page.
  • The products your store shows, including those out of stock: name, description, price, discount, quantity, stock, options, images, categories, brand, rating and page link.
  • Store information: name, domain and currency, and shipping companies and zones.
  • Active special offers, and your branches: name, city, district, street, short address, phone and hours, and whether pickup and cash on delivery are available.
  • Orders: we read an order when a customer asks about it, or when you try it yourself in “Try”, and your agent says nothing about it until it confirms the customer owns it, by their WhatsApp number or by the order number and the last 4 digits of their phone.
  • Abandoned carts, only if you turn reminders on: the cart's number, total, link and item names and quantities, and the customer's first name, phone and Salla customer number. Before each reminder we ask Salla two things only: is the cart still open, and is the customer's “promotional messages” subscription on.

2. Orders, with the least data

  • Salla sends an order with the customer's full details. We take what the answer needs: its number, date, status, shipping company, tracking link and order page, and drop the rest the moment it is read.
  • We don't keep the order's details or its customer's data.
  • When your agent answers about an order, it never states the customer's name, their address or the order amount.
  • We don't read your store's customer list, nor the customer's email or city from their cart.

3. How long we keep it

  • The copy of your products stays while your store is linked, and we delete it when the link ends in any way.
  • Offers, branches and store information are deleted when you disconnect your store from AQIL. If you uninstall the app from Salla without disconnecting, they stay with us until you link your store again, or ask us to delete them at support@aqil.sa.
  • The keys to your store are kept encrypted in a secrets vault and are shown to no one.
  • If you disconnect your store from AQIL while the app is still installed in Salla, we stop reading it and keep the keys so you can relink in one tap. Uninstalling the app from Salla deletes them.
  • If you install the app and don't link it to a company on AQIL, we delete its keys after 7 days.
  • The cart data we read for a reminder (the customer's phone, first name, cart link and item names) is deleted within 30 days at most, or two days after the reminder ends. We keep the count of reminders and their outcome, without the customer's data.
  • Once a customer gets a reminder, the conversation with them is in your store's WhatsApp inbox on AQIL, like any customer who messaged you, and is kept under AQIL's general privacy policy.
  • For anyone who asks “Stop reminders”, their number stays on your store's stop list so they get no further reminder.

4. Who processes data with us

  • We use service providers who process data on our behalf and only to provide the service: hosting and database, messaging (WhatsApp and email), and AI.
  • Your AQIL subscription is made and paid inside Salla.
  • The AI model that generates your agent's replies receives: the conversation, the customer's WhatsApp name and number, and what it needs from your products or their order. Another model is a backup for the instructions assistant and “Teach your agent”.

5. Your control

  • Switch each ability on or off from “Integrations” in AQIL: products, product links, order status, offers, branches, product ratings, low-stock notes and abandoned-cart reminders. Cart reminders are off until you turn them on, are sent from your store's WhatsApp number, and every reminder carries a “Stop reminders” button.
  • Disconnect your store from AQIL at any time, and your agent stops reading it. To end our access completely, uninstall the app from Salla.
  • Any question: support@aqil.sa. AQIL's general privacy policy is at agents.aqil.sa/en/privacy; this page details what concerns your Salla store.