AQIL in your Salla store: FAQ
Last updated: 4 November 2026
Short answers for Salla merchants: how to start, what your agent reads from your store, and how you pay and stay in control.
What is AQIL on Salla?
An AI agent that answers your store's customers on WhatsApp like a person, around the clock. It answers from your products, their prices and stock, and from your offers, shipping and branches, and tells a customer their order's status once it confirms they own it.
How do I start?
Install AQIL from the Salla App Store, then open My apps → AQIL and press “Start”. No card and no code: we create your AQIL account from your Salla account.
Then we read your store ourselves; you review what we read, try your agent with questions from your products, then turn it on for your customers and link a WhatsApp number.
What does AQIL read from my store? Does it change anything?
AQIL's permissions at Salla are read-only, and it writes nothing to your store.
It reads: products with their categories and brands, store information, shipping, active offers, branches, and an order when a customer asks about it.
How are my customers' orders protected?
Your agent says nothing about an order until it confirms the customer owns it: asked from the phone number on the order, it answers; from another number, it asks for the order number and the last 4 digits of their phone.
It never states the customer's name, their address or the order amount, and we don't keep the order's details.
Can I turn some abilities off?
Yes. From “Integrations” in AQIL you switch each ability on or off on its own: products, product links, order status, offers, branches, product ratings and low-stock notes.
How much is it, and how do I pay?
The plans and their prices are on AQIL's page in the Salla App Store.
You subscribe and pay inside Salla only; we never ask you for a card in AQIL.
Is there a trial?
Yes, 7 days, managed by Salla like the subscription.
To change your plan or cancel, use Salla: My apps → AQIL.
What do I need for my agent to answer my customers?
A WhatsApp Business number you link through Meta's steps from inside AQIL, about two minutes, and your number stays on the WhatsApp Business app. Once linked, your agent answers whoever messages your number.
Conversation fees set by Meta, if any, are paid to Meta directly from your account there and don't go through AQIL.
How do I disconnect my store or delete my data?
From “Integrations” in AQIL press “Disconnect the store”: your agent stops reading your store, and we delete the copy of your products, offers, branches and store information, keeping the access keys so you can relink in one tap.
To end our access completely, uninstall the app from Salla, which deletes the access keys.
To delete your account and all your data on AQIL, write to support@aqil.sa.
How do I contact you?
Write to support@aqil.sa.